Hybrid enterprise content management (ECM) is resonating with organizations that recognize the opportunities that the cloud offers to meet the needs of mobile workers. They also recognize they need a solution that supports collaborative use cases, particularly those that involve stakeholders from other organizations, while balancing the need to deal with vast content stores and systems that remain on-premises. ECM deployed via hybrid models supports a variety of use cases today and gives customers a solid path to the future, where the cloud is likely to be more prevalent.
It’s great validation when industry analysts back up what we’re seeing with customers. A new Analyst Connection, sponsored by Alfresco from Melissa Webster, IDC Vice President for Content & Digital Media Technologies does just that.
Here’s an excerpt:
Hybrid ECM is a deployment architecture that combines on-premise and cloud computing in a seamless and flexible way. It marries enterprise-class cloud file sync and share with enterprise content management. It provides an end-to-end, managed environment that lets organizations empower users while retaining full control over their enterprise content. It’s the best of both worlds, and it lends itself to numerous scenarios.
Hybrid ECM gives organizations an elegant way to address diverse use cases and resolve the inherent tension between use cases that are more cloud focused and use cases that need on-premise services. As SaaS adoption continues to grow, hybrid ECM gives organizations the flexibility to move applications — together with related enterprise content — to the cloud. Organizations are still evolving their cloud strategies, so that flexibility is a big advantage.
Read the rest of what Melissa has to say in this insightful IDC Analyst Connection. Let us know how you are using Alfresco’s hybrid ECM and don’t forget to share your interesting use case with us for a chance to present at Alfresco Summit.
Buenos Aires, Argentina. June 6, 2013 – SugarCRM, the company that makes every user a customer expert, today announced that Despegar.com, Latin America’s largest online travel agency, has chosen to implement SugarCRM Professional Edition to better serve its passenger and hotel network. The agreement was signed in the fourth quarter of 2012.Language English
SugarCRM CTO Clint Oram to Deliver Keynote Address at CRM & Contact Centers 12th Regional Congress in Buenos Aires, Argentina
CUPERTINO, Calif. and BUENOS AIRES, Argentina – June 12, 2013 – SugarCRM, the company that makes every user a customer expert, today announced that SugarCRM chief technology officer Clint Oram will deliver a keynote address at the CRM & Contact Centers 12th Regional Congress being held June 12-13 in Buenos Aires.Language English
A big part of the upcoming Alfresco Summit is the opportunity to attend presentations shared by members of the Alfresco community. We want to explain how to earn a slot in the conference and remind you that there are only two weeks left to submit a presentation proposal.
There are two types of submissions: full sessions and lightning talks. You use the same submission form for both types of presentations, but the lightning talks require less detail.
When filling out the proposal survey, there are four types of questions you will need to answer:
- We need to know who you are and how to contact you.
- Categorize your submission by intended audience, topics covered and the technical level of the presentation.
- Briefly describe the topic.
- Share your previous experience giving presentations and explain why you would be good at presenting this topic.
Should your proposal be accepted, this information will be the basis of the conference guide that people use to determine which sessions to attend.
We use your intended audience, topics and technical rating to determine which audience the presentation will most appeal to—a developer audience or our business management and content professional audiences. Our theme is “Put Your Content to Work,” and regardless of your audience we want to hear how to make content more accessible and useful to your organization. We will use this list of topics to make sure we have broad coverage at the conference. If you still have questions then this blog post should help.
In addition to technical presentations, some of the new topics we want to see covered this year include:
- Non-technical case studies presented by the user of the solution;
- Industry trends, regulations and standards;
- Best practices in project management;
- Library science and information architecture; and,
- Tips for driving user adoption within your organization.
If you have an idea for a proposal, but don’t think it will fill the time of a full session then please consider it for one of our lightening talks. We also encourage you to submit more than one proposal.
Submit today, the deadline is June 15th.
Good luck and I hope to see you in November!
The Drupal.org Security Team and Infrastructure Team has discovered unauthorized access to account information on Drupal.org and groups.drupal.org.
This access was accomplished via third-party software installed on the Drupal.org server infrastructure, and was not the result of a vulnerability within Drupal itself. This notice applies specifically to user account data stored on Drupal.org and groups.drupal.org, and not to sites running Drupal generally.
Information exposed includes usernames, email addresses, and country information, as well as hashed passwords. However, we are still investigating the incident and may learn about other types of information compromised, in which case we will notify you accordingly. As a precautionary measure, we've reset all Drupal.org account holder passwords and are requiring users to reset their passwords at their next login attempt. A user password can be changed at any time by taking the following steps.
- Go to https://drupal.org/user/password
- Enter your username or email address.
- Check your email and follow the link to enter a new password.
- It can take up to 15 minutes for the password reset email to arrive. If you do not receive the e-mail within 15 minutes, make sure to check your spam folder as well.
All Drupal.org passwords are both hashed and salted, although some older passwords on some subsites were not salted.
See below recommendations on additional measure that you can take to protect your personal information.What happened?
Unauthorized access was made via third-party software installed on the Drupal.org server infrastructure, and was not the result of a vulnerability within Drupal itself. We have worked with the vendor to confirm it is a known vulnerability and has been publicly disclosed. We are still investigating and will share more detail when it is appropriate. Upon discovering the files during a security audit, we shut down the association.drupal.org website to mitigate any possible ongoing security issues related to the files. The Drupal Security Team then began forensic evaluations and discovered that user account information had been accessed via this vulnerability.
The suspicious files may have exposed profile information like username, email address, hashed password, and country. In addition to resetting your password on Drupal.org, we are also recommending a number of measures (below) for further protection of your information, including, among others, changing or resetting passwords on other sites where you may use similar passwords.What are we doing about it?
We take security very seriously on Drupal.org. As attacks on high-profile sites (regardless of the software they are running) are common, we strive to continuously improve the security of all Drupal.org sites.
To that end, we have taken the following steps to secure the Drupal.org infrastructure:
- Staff at the OSU Open Source Lab (where Drupal.org is hosted) and the Drupal.org infrastructure teams rebuilt production, staging, and development webheads and GRSEC secure kernels were added to most servers
- We are scanning and have not found any additional malicious or dangerous files and we are making scanning a routine job in our process
- There are many subsites on Drupal.org including older sites for specific events. We created static archives of those sites.
We would also like to acknowledge that we are conducting an investigation into the incident, and we may not be able to immediately answer all of the questions you may have. However, we are committed to transparency and will report to the community once we have an investigation report.
If you find that any reason to believe that your information has been accessed by someone other than yourself, please contact the Drupal Association immediately by sending an email to email@example.com. We regret this occurred and want to assure you we are working hard to improve security.
Drupal Association Executive Director
The Drupal.org Security Team and Infrastructure Team has identified unauthorized access to user information on Drupal.org and groups.drupal.org, which occured via third-party software installed on the Drupal.org server infrastructure.What information of mine was exposed?
The information includes username, email address, hashed passwords, and country for some users. However, we are still investigating the incident and may learn about other types of information compromised, in which case we will notify you accordingly.Was my credit card information exposed?
We do not store credit card information on our site and have uncovered no evidence that card numbers may have been intercepted. However, we are still investigating the incident and may learn about other types of information compromised, in which case we will notify you accordingly.Were projects or hosted drupal.org code altered?
We have no evidence to suggest that an unauthorized user modified Drupal core or any contributed projects or packages on Drupal.org. Software distributed on Drupal.org is open source and bundled from publicly accessible repositories with log histories and access controls.Does this affect my own Drupal site?
This notice applies specifically to user account data stored on Drupal.org and groups.drupal.org, and not to sites running Drupal generally. However, we recommend that you follow best practices and follow any security notices from Drupal.org or third party integrations to keep your site safe. Resources include the following sites:
Unauthorized access was made via third-party software installed on the Drupal.org server infrastructure, and was not the result of a vulnerability within Drupal itself. We have worked with the vendor to confirm it is a known vulnerability and has been publicly disclosed. We are still investigating and will share more detail when it is appropriate.What has been done to prevent this type of unauthorized access in the future?
There have been several infrastructure and application changes including:
- Open Source Lab, the group that hosts the servers for Drupal and infrastructure teams rebuilt production, staging, and development webheads
- GRSEC secure kernels were added to most servers
- An anti-virus scanner was run over file servers, and run routinely to detect malicious files being uploaded to the Drupal.org servers.
- We hardened our Apache web server configurations
- We made static archives of any site that has been end-of-lifed and will not be updated in the future
- Sites that were no longer going to receive feature or content updates were converted to static copies to minimize maintenance.
- We removed old passwords on sub-sites and non-production installations
At this point there is no information to share.What is the security team doing to investigate the unauthorized access?
We have a forensics team made up of both Drupal Association staff and trusted community volunteers who are security experts investigating.How is my Drupal.org password protected?
Passwords on Drupal.org are stored in a hashed format. Currently, passwords are both hashed and salted using multiple rounds of hashing (based on PHPass). Passwords on some subsites were not salted.Who maintains the Drupal.org site?
The Drupal Association is responsible for maintaining the site, with the assistance of many trusted Drupal community volunteers.How can I delete my profile rather than create a new password?
Please email firstname.lastname@example.org with the request.What else can I do to protect myself?
First, we recommend as a precaution that you change or reset passwords on other sites where you may use similar passwords, even though all passwords on Drupal.org are salted and hashed. Some older passwords on some subsites were not salted. To make your password more secure:
- Do not use passwords that are simple words or phrases
- Never use the same password on multiple sites or services
- Use different types of characters in your password (uppercase letters, lowercase letters, numbers, and symbols).
Second, be cautious if you receive e-mails asking for your personal information and be on the lookout for unwanted spam. It is not our practice to request personal information by e-mail. Also, beware of emails that threaten to close your account if you do not take the "immediate action" of providing personal information.
Although we do not store credit card information, as a precaution we recommend you closely monitor your financial accounts if you made a transaction on association.drupal.org or if you use a password with your fianancial institution that is similar to your Drupal.org password. If you see unauthorized activity (in the U.S.), we also suggest that you submit a complaint with the Federal Trade Commission ("FTC") by calling 1-877-ID-THEFT (1-877-438-4338).
Based on the results of the investigation into this incident, we may update the FAQs and may recommend additional measures for protecting your personal information.
CUPERTINO, Calif. – May 29 2013 – SugarCRM, the company that makes every user a customer expert, today announced that the leading UK medical software provider, Egton Medical Information Systems Ltd (EMIS) has selected the SugarCRM suite to drive an exceptional customer experience and superior customer service.Language English
Alfresco recently announced changes to our pricing with Alfresco One available to all existing Enterprise subscribers. That means all of our customers can try hybrid enterprise content management (ECM) for free with a limited number of users and see how this new solution can help deliver new use cases for your organization.
At Alfresco, we believe hybrid is the only way the enterprise today can address all their ECM needs. We’ve called cloud-only vendors bluff that everything can be managed in the cloud. We’ve also addressed the gaps of legacy on-premise only vendors who can’t meet the increasing needs for enterprises to securely share content outside their firewall with third parties or mobile devices.
A few weeks ago I did a webinar on how enterprise architects can use hybrid ECM to deliver new solutions that aren’t possible in either a on-premise only or cloud-only environment. Below is a summary of the four main solutions we’re seeing customers build for their enterprises on top of Alfresco One. All of these solutions can be set-up in minutes if you’re using Alfresco 4.1 or above.1. Secure B2B Collaboration
By far the biggest driver we see from customers adopting hybrid ECM is the need to share cotent and collaborate with people outside their organization. Before hybrid ECM, enterprises would have to open up their internal systems to external users. This could take weeks to approve and provision in some organizations and potentially open up security holes.
With hybrid ECM, users can now sync content to our cloud service and use Alfresco in the cloud as a secure, compliant, Extranet, to share content and collaborate with external organizations. Because the content is synchronised automatically between both sides of the firewall, customers can now bring external parties into the collaboration process where needed, while keeping internal, confidential systems and data secure behind the firewall.
This results in faster turn-around times when collaborating on content, reducing the need to fall back to email or use unsanctioned file sharing services that the organization has no control over and may be breaking regulatory laws.2. Enable Mobile Devices
The second driver we’re seeing is using hybrid ECM to enable mobile devices. While mobile devices can use VPN to connect securely to on-premise systems, VPN doesn’t always work and can be technically challenging for users to set-up. However, one concern we’re seeing is protection of data if a mobile device is lost or compromised. With hybrid ECM, enterprises can put the content they need to share on mobile devices on our cloud service, while keeping highly confidential and regulated content behind the firewall. That way the mobile devices can only ever access the content you want to share via cloud.
One of our manufacturing customers uses this for pushing sales presentations to their sales reps and partners in the field. Their marketing team use Alfresco behind the firewall as an Intranet with access to all the internal company research and content to help create new sales presentations for their sales teams and partners. They then push the final presentations to sales reps and partners in the field’s mobile devices via cloud using sync. Not only does this keep confidential content off mobile devices, our cloud service which is optimised for users around the world, provides faster distribution of that content to their devices all over the world.
The other great use case is using mobile devices submit new content to Alfresco in the field. A large retail customer is using Alfresco in this way to take photos of problems in their stores around the country, which are posted to a site on cloud and automatically synchronised back on-premise to the facilities management team who can then create new cases to go and fix those problems.
Both of these use cases provide a reliable infrastructure to push and pull content from mobile devices securely anywhere in the world and ensure than highly confidential, regulated content, stays secure behind the firewall where it belongs.3. Connect Cloud Services to On-Premise
With the upcoming release of our Salesforce connector, this is a great use case that solves a real problem IT teams have with cloud solutions today. A lot of ECM repositories on-premise are used to store all the content from other solutions such as CRM, ERP, etc. the enterprise is using. Cloud has created an issue where enterprises moving to new cloud-only solutions like Salesforce cannot easily store the content from the service in their ECM repository on-premise. The reasons to do this is to make it easier to integrate with existing business processes and search behind the firewall. For example, uploading a contract on Salesforce should probably be available to SAP on-premise too.
While there are some very expensive and complex solutions available to solve this problem securely, Alfresco One provides a low cost and extremely simple architecture for integrating cloud solutions with your on-premise repositories. Our cloud service acts as a repository for all your cloud services to easily connect to via our public APIs and hybrid sync. can synchronise content from cloud to on-premise automatically and vice versa. This allows your cloud services to access content previously locked behind your firewall and your cloud services to store content in your on-premise repository where it can be accessed by your internal systems.
Once our Salesforce connector is available, you’ll be able to configure this solution in minutes and finally connect your cloud services to your on-premise systems and business processes.4. Orchestrating your Content in the Cloud
This is my favorite use case as I believe this is where many of our customers will find the most value from hybrid ECM as they become more advanced with using the solution. The great thing about hybrid sync is that changes on both sides of the firewall are automatically synchronized and folder rules can be used on both cloud and on-premise to automate really interesting business processes.
For example, I mentioned in the mobile solution above how a large retail customer was using cloud to push photos of store issues from mobile devices to their facilities management team on-premise. With hybrid ECM, they could automatically kick off a new workflow (case) whenever new photos are submitted via cloud using folder rules. The facilities team could be using Alfresco Workdesk on-premise to manage cases and send cases to external contractors (via cloud) to quote and fix issues around their stores. Once the contract has added their quote or completed the work, the case would return on-premise to the facilities team who would then close the case,and archive it as a record.
With hybrid ECM you can start building new business processes that bring external parties and devices into your workflows without having to open up your firewall or put highly confidential or regulated content at risk.
Hybrid ECM provides a unique and powerful architecture for delivering new solutions for your enterprise. Are there some other examples of how you are using hybrid in a unique way to get stuff done? To get started watch my webinar and downloading Alfresco One today!
Is ECM a mature market? We often hear that it is, when speaking to analysts, press and others in the industry. Sure, Enterprise Content Management as a description for document management, capture, workflow and related technologies has been around awhile (AIIM started using it in 2000). But does saying that ECM is mature mean organizations have all their content issues sorted?
Some new survey data from AIIM shows that is hardly the case.
The new study, ECM at a Crossroads, which Alfresco co-sponsored, surveyed 538 AIIM members about their current and planned use of ECM technologies. Key findings include:
- Only 3% of surveyed organizations have actually turned off their file-shares, although 12% have “largely replaced it” with ECM. 34% are keen to turn it off, but for 61%, file-shares still play a significant role in their content structure.
- Only 26% have the classic ECM implementation that includes capture and image workflow. 34% have separate systems, although 16% plan to bring them together.
- More enterprise content sits outside of ECM than inside: for 61% of organizations, half or more of their content is held in non-ECM/DM systems such as ERP, HR, Finance, etc. This makes it difficult to search and it is not under records management retention rules.
- Only 11% have a mobile optimized browser interface to their ECM and only 10% have specific apps. Yet 30% need their employees to interact with workflows on mobile devices.
- More than 1 in 4 organizations face a dilemma with their cloud strategy. 25% are seeing unofficial use of cloud file-sharing sites – most of which are “consumer-grade”.
- Spend on ECM software licenses is set to increase in the next 12 months.
Doesn’t really sound like a mature market, does it? Though it does sound like one that is ‘at a crossroads,’ as the title of the new AIIM study suggests.
At Alfresco, we see customers dealing with several trends at the moment and in some cases, with really challenging enterprise content environments.
- Many deployed ECM systems are old and – as the AIIM data shows – aren’t meeting the needs of users who still rely on file shares, struggle to find content across too many repositories, and can’t participate in content-related processes when they’re mobile.
- Users are adopting “consumer-grade” services because of the limitations in their ECM systems and models. This only creates more silos – and in some cases, data privacy or security concerns.
- Organizations don’t need more content silos, particularly ones that are disconnected from all existing on-prem systems and data. There is real appetite in the market for rationalization, openness and integration – in the cloud, on-prem and with hybrid models.
- Business processes are more collaborative and more mobile – yet many organizations haven’t even addressed basic workflow and capture requirements.
- Yes, there is a lot of SharePoint out there, but it doesn’t seem to solve content chaos problems or lead to much rationalization – the AIIM data shows 50% of organizations surveyed use SharePoint as a content repository and those organizations are nearly twice as likely to have 4 or more ECM systems (34%) than those who don’t use SharePoint in this way (18%).
- And SharePoint likely leads to more content living outside of the sanctioned “ECM” system, since it isn’t meeting user demands for mobile access. In a recent Forrester survey about SharePoint, 91% of respondents reported not providing mobile access to SharePoint. Hmmm…wonder what mobile workers in those organizations do when they need to access files from their phones and tablets? Enter “consumer grade.”
The AIIM survey data backs up what Alfresco is experiencing – there is significant demand in the market for modern, open, mobile and cloud-ready ECM capabilities to ongoing and emerging content chaos and content process challenges.
Yes, spend on ECM software is going to increase in the next 12 months – the market isn’t mature. Enterprise content problems are not solved. It’s just that a lot of products and approaches currently on the market are old and not meeting the needs of modern organizations. There is a difference.
SugarCRM grew annual recurring revenue 30 percent in Q1 2013 vs. Q1 2012. Channel partners are embracing the company. Is there a longer-term exit strategy?
SugarCRM continues to grow fast. But is the open source alternative to Salesforce.com, Oracle Siebel and Microsoft Dynamics CRM a serious contender in the IT channel? The VAR Guy believes the answer remains yes. The bigger question is whether SugarCRM will remain independent, march toward an IPO, or seek a buyer over the next couple of years. Here's why.Language English
CUPERTINO, Calif. — May 21, 2013 — SugarCRM, the company that makes every user a customer expert, today announced that its Sugar software portfolio has been selected by ISM Inc., Customer-Centric Business Strategic Advisors, as a Top 15 CRM Small & Medium Business Software Award for 2013*.Language English
Epicom provides uShip with a CRM solution that improves sales productivity and supports rapid growth.Language English
Recognized for creating new opportunities in on-demand software,
cloud computing, and SaaS
CUPERTINO, Calif. — May 16, 2013 — SugarCRM, the company that makes every user a customer expert, today announced that it will be participating in AlwaysOn’s OnDemand 2013 May 20-21st in Palo Alto, CA. Lila Tretikov, SugarCRM’s chief product officer, will participate in a panel titled "Staying Ahead of the Sales Innovation Curve.”Language English
Records 14 quarters of consecutive growth
CUPERTINO, Calif. – May 14, 2013 – SugarCRM, the company that makes every user a customer expert, today announced that it has achieved 14 consecutive quarters of growth, with an increase of more than 30 percent in annual recurring revenue year-over-year in the first quarter of 2013.Language English
SharePoint users are at a crossroads. They have put a massive amount of content into SharePoint that isn’t always easily retrieved. They have invested time, resources and money trying to configure SharePoint to solve their content management problems. Users are found questioning if SharePoint is efficiently managing their business-critical content processes.
AIIM has realized the challenges that SharePoint users are facing and recently addressed them at the seminar in Toronto, “SharePoint at a Crossroads.”
Attendees at the event were from a broad range of organizations with varying successes, difficulties and questions about SharePoint. Some are looking for more value from their ECM, including mobile and secure cloud solutions. Some have just deployed SharePoint and are experiencing success in their first stages of implementation. Many attendees were looking for SharePoint partners to solve their problems related to scalability, accessibility to content and flexibility of the platform to create unique business solutions.
Alfresco participated in the event as the only ECM alternative to SharePoint. Many participants were partners with add-on solutions to SharePoint or imaging solutions that integrate with many different ECMs. Alfresco uniquely represented one of the options that SharePoint users face—replacing it with another ECM.
A recent survey of over 500 professionals was conducted that found 80 percent of those using SharePoint thought it fell short of their expectations. Alfresco offers many valuable features in comparison to SharePoint:
- Lower cost and higher ROI
- Faster implementations
- More advanced workflow capabilities
- Scalability and stronger search features
- An open platform that more easily integrates with business-critical tools
While not everyone is looking to migrate to a new ECM, there are tools available to better manage content already in SharePoint. To learn more about managing your SharePoint data in Alfresco, watch our webinar recording.
There are many different options to choose from when considering your current ECM investment and where to invest your resources in the future. Alfresco offers a scalable, flexible and cost efficient solution for managing your content. Is SharePoint providing the same for you?
Drupal.org and its sub-sites (api.drupal.org, groups.drupal.org, etc) will be going down for 30 minutes Thursday, May 9, 17:00 PDT (May 10, 0:00 UTC). This maintenance window will be used to remove a core hack. Please follow the @drupal_infra twitter account for updates during the downtime and thanks for your patience!
“Web content management is evolving from website publishing to digital experience support,” according to Forrester’s WCM for Digital Customer Experience Q2 2013.
What does Forrester mean? You don’t need an explanation if…
- You’re reading this on a smartphone or tablet
- You’ve updated a website on your own, without sending files to an IT person
- You rely on user generated or suggestions from trusted communities
Websites were once about flat content with little interaction. Today, that sort of nostalgia doesn’t play. What we expect is…
- A digital experience that flows from browser to tablet to mobile flawlessly
- A site to be responsive to our requests with targeted information
- Communities to suggest and bubble up the best ideas, relevant to our needs
Building these abilities into a website isn’t easy. It takes more than pretty pictures and snappy text. It takes extensive use of digital assets integrated into the web experience. It assumes responsive design for viewing on any screen. It requires content targeting for presentation of the right content at the right time. It takes a dedicated tool purpose built for accomplishing the goal of delivering an awesome web experience. Yet many web and content experience management solutions are heavy, hard to learn and expensive.
Alfresco has a solution for WCM that it is built around the open strategy of content services. As a strategy, we decided to be committed to what we do best, manage digital content. And although the core of WCM is managing digital content, today’s modern web requires a comprehensive solution. Welcome Crafter, you do it very well.
- YouSendIt: “Crafter enabled our marketing and web development teams to easily deliver dynamic and engaging content, while knowing we have preeminent Crafter experts on hand for support,” said Steve Ceplenski, Senior Director, Web Services at YouSendIt. “Using Crafter’s next generation technology, we are able to quickly develop targeted content for our brand, and easily integrate with a SaaS translation system to manage sites in multiple languages.”
- Full Sail University: “We wanted to make use of rich web media, including flash and video in our new website and Alfresco did not limit us in any way. Combining Crafter with Alfresco allowed us increased flexibility and to scale with relative ease” Mark Gilbert, VP Information and Media Technologies. Read more here.
- MasterCard, National Academy of Sciences and Harvard Business Publishing to name a few – check out more references here.
Today we welcome Crafter Software to the Alfresco Partner Program as their own organization with their own team to sell and support the solution. Check out their website to learn more and read more about the great work they are doing!